Contact UnblurPicture Support
The fastest way to reach us is email. Write to [email protected] and our support team answers, usually within one business day.
Email support
Use the email address of your UnblurPicture account when you write, so we can find your account and history quickly. If you are signed in, you can also open Help in your account menu, which lists answers to common questions and starts an email to us with your account details filled in.
What to include in your message
A complete first message saves a round of questions.
- The email address of your account and your plan
- What you tried to do and what happened instead
- The preset, strength and upscale you used, if it is about a result
- The name of the file or the date it was processed, if it is about a specific photo
- A screenshot if something on the page looks wrong
- For API questions, the image or batch id and the error code you received
Please do not send passwords or full card numbers. We never ask for them.
Answers you may find right away
Many questions about the preview, plans, limits and photo quality are answered in our FAQ. Questions about payments and cancellations are covered by our refund policy, and how we handle your photos is described on our security page.
When you will hear back
We reply to most messages within one business day, Monday to Friday. Studio accounts are answered first. If your message is about a failed batch or an API error, include the id so we can look it up right away.