Payments are final
All payments for Personal, Pro and Studio plans, monthly or yearly, are final and non-refundable, including payments for periods in which you used few or no photos. We do not offer a money-back guarantee. Unused photos in your allowance do not carry over and are not paid out.
The only exceptions
We refund a payment only in these cases.
- Double charge, when you were charged twice for the same plan and the same billing period
- Unauthorized charge, when a payment was made from your card without your permission and this is confirmed, for example by your bank or by our review of the account
- Total failure of the service, when the service did not work for you at all during the paid period and we could not fix the problem after you reported it
In the first two cases we refund the extra or unauthorized amount. In the third case we refund the period in which the service did not work. A result you do not like, a photo that could not be fully recovered or a change of mind are not grounds for a refund, because the free preview lets you check quality before paying.
Cancellation
You can cancel your plan anytime in your account. Cancellation stops future renewals. Your plan stays active until the end of the period you already paid for, and the current period is not refunded, whether it is monthly or yearly. Moving to a lower plan applies from the next billing period.
How to request an exception
Email [email protected] within 30 days of the charge, from the address on your account. Include the date and amount of the charge, the last four digits of the card, and a short description of what happened. For a total service failure, include when you reported the problem. We reply within one business day and, if the request qualifies, return the money to the original payment method. Your bank may need several business days to show it on your statement.
Consumers in the EU and the UK
If you are a consumer in the European Union or the United Kingdom, you normally have a 14-day right to withdraw from a contract made online. For digital services, that right ends when the service starts. At checkout you ask us to start the service immediately and confirm that you lose the right of withdrawal once it starts. If you subscribe without that agreement, you may withdraw within 14 days, and we will deduct the value of the service you used in that time.